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Leadership actions are everything you as a leader do to influence the people in the change process.

It is about ensuring understanding, about listening to people and involving them and their knowledge, about developing people for the new, etc. Leadership will be able to create new energy and momentum. However, the leadership choices are not all popular. And some of them, which may need to be used to move forward, can also create a negative energy.


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Examples of mismatched goals:

In the development department of the pencil factory, their bonus depends on the quality of new pencils. They are therefore very detailed and aware of the smallest nuances that make the pencil something very special. In the production department, the bonus is measured by the number of pencils produced. When the development department sends their latest ideas, there is always frustration in the production department, as the time it takes to make the new 'smart' pencils is always much longer than the old ordinary ones.


At Hotel Sammen, the hotel owner discovers one day that every night there are rooms that are empty, and this is bad for business. As he asks around, it becomes clear that the front desk always keeps rooms empty in case there are some customers who need a new room because there is something wrong with the old one. When the receptionist needs to use the room, cleaning has gone home - and they are measured on how quickly they can clean the room, not on checking the room for faults. The owner's goal is the best possible turnover, the receptionist's goal, on the other hand, is the happiest possible customers.

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