MANAGEMENT CARD
The management category covers all the things that must be done to ensure that the practical part of the change takes place. In other words, that the goals are set, that priorities are made, that we get the processes and tools we need, etc. When we go back to the cycle of change, we can use the Management category to 'move the boat'. The Management choices we make will of course also have an impact on the people. Sometimes they are pushed forward, sometimes resistance and negative energy are created, other times relief and positive energy.
Tools within MANAGEMENT
Examples of mismatched goals:
​
In the development department of the pencil factory, their bonus depends on the quality of new pencils. They are therefore very detailed and aware of the smallest nuances that make the pencil something very special. In the production department, the bonus is measured by the number of pencils produced. When the development department sends their latest ideas, there is always frustration in the production department, as the time it takes to make the new 'smart' pencils is always much longer than the old ordinary ones.
​
At Hotel Sammen, the hotel owner discovers one day that every night there are rooms that are empty, and this is bad for business. As he asks around, it becomes clear that the front desk always keeps rooms empty in case there are some customers who need a new room because there is something wrong with the old one. When the receptionist needs to use the room, cleaning has gone home - and they are measured on how quickly they can clean the room, not on checking the room for faults. The owner's goal is the best possible turnover, the receptionist's goal, on the other hand, is the happiest possible customers.